Shipping policy

Shipping & Returns Policy

Shipping Policy

At DAP Entertainment Ltd, we aim to process and dispatch all orders as quickly as possible.

Order Processing

  • Orders are typically processed within 1–3 working days.

  • Orders placed on weekends or bank holidays will be processed on the next working day.

  • During busy periods, processing times may be slightly longer.

Delivery

  • Delivery times will vary depending on the shipping service selected and your location.

  • Once your order has been dispatched, you will receive confirmation where applicable.

  • While we aim to meet estimated delivery times, delays caused by couriers or circumstances beyond our control cannot be guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on your order and delivery location.

Returns Policy

We want you to be happy with your purchase. If you change your mind, you have the right to return your item within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

  • The item must be returned within 14 days of delivery.

  • The item must be unused, in its original condition, and returned with all original packaging where possible.

  • Proof of purchase must be provided.

We reserve the right to reduce any refund if an item shows signs of unnecessary handling or use.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

  • Personalised or custom-made products.

  • Gift cards or digital products.

  • Items sealed for hygiene reasons once opened (where applicable).

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of receiving your order. Please include your order number and photographs of the item so we can resolve the issue as quickly as possible.

Return Shipping

Unless the item is faulty, damaged, or sent in error, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 working days, although your bank or card provider may take additional time to process the refund.

Contact Us

If you have any questions regarding shipping or returns, please contact DAP Entertainment Ltd using the contact details provided on our website. We're always happy to help.