Refund policy

Return & Refund Policy

At DAP Entertainment Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.

14-Day Returns

You have the right to return most items within 14 days of receiving your order.

To qualify for a return:

  • The item must be returned within 14 days of delivery.

  • The item must be unused, unworn and in its original condition.

  • The item should be returned with its original packaging where possible.

  • You must provide proof of purchase (such as your order confirmation or receipt).

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 working days. Please note that your bank or payment provider may take additional time to process the refund.

Original delivery charges are only refunded where required under UK consumer law or where the item is faulty or incorrectly supplied.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us within 48 hours of receiving your delivery.

Where possible, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the fault or damage.

If the item is confirmed to be faulty, damaged or incorrectly supplied, we will arrange an appropriate remedy, which may include a replacement, repair or full refund in accordance with your statutory rights.

Return Shipping Costs

Unless the item is faulty, damaged or supplied in error, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as DAP Entertainment Ltd cannot accept responsibility for returns lost in transit.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Personalised or custom-made products.

  • Digital products and downloadable content.

  • Gift cards.

  • Items that have been used, damaged after delivery or are not in a resalable condition.

  • Products that cannot be returned for hygiene reasons once opened, where applicable.

How to Start a Return

To request a return, please contact DAP Entertainment Ltd with your:

  • Order number.

  • Full name.

  • Reason for the return.

We will provide instructions on how to return your item.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.